Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been used, altered, or damaged are not eligible for return. Please ensure that you check the size and fit before making a purchase, as we do not accept returns for items that do not fit as expected.
Return Request Process
To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. Please check the product description carefully before completing your purchase to avoid any issues with returns.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with chicshavenco.com is satisfactory. Thank you for shopping with us.